Charlotte Bretto Milliner is the founder of The Centre for Professional Development Europe, Ltd. (CPD), a management consulting and organisational development company that focuses its efforts on helping organisations create the most effective culture necessary to achieve their mission. CPD’s broad scope of services and expertise allows the company to find the right combination of solutions to help clients unleash the full potential of their organisation and of the people within it.
Charlotte brings experience in organisational development, specializing in the assessment, design, and delivery of change programs with an emphasis on strategic alignment, leadership development, team development, and collaboration skills. Charlotte coordinates the activities of CPD’s consultants and serves as the firm's primary designer of change initiative strategies and implementation plans.
Over the last two decades, Charlotte has been a major force in shifting corporate cultures. To help a computer hardware manufacturer change from being technology-driven to customer-driven, she developed and implemented an integrated process that included strategy-development, team-building, change-management and company-wide training to ensure ownership at all levels.
Charlotte also has created a leadership development model that has been used successfully around the world to train managers at all levels, while also improving upward feedback and information flow to senior managers. For an international mining and oil company in Australia, Charlotte used this model to define a curriculum for the development of future senior corporate leaders.
Her unique ability to put isolated issues into an organisational and systems perspective results in the design of interventions that handle immediate issues while simultaneously moving the whole system forward. Throughout her career, she has been consistently exploring patterns of excellence in human behaviour.
Charlotte has written and edited several articles, training manuals, and books in the field of human behaviour. She holds a master's degree in human resource development from Biscayne College, Miami, Florida, and a bachelors in general studies from the University of Miami. She completed her postgraduate work in linguistics at the University of California, Santa Cruz.
Charlotte is committed to assisting women in becoming effective in business and does this through her membership and work with the Women Presidents' Organization. On a local level, she works to enhance education for girls at the middle school level through volunteer work with the Julia Morgan School for Girls in Oakland, California, where she resides with her daughter, Keyara, and their Golden Retriever, Bailey.